Delivery and Rates

£3.10   Standard 2nd class (Signed )– up to 2kg  (delivery 3-5 days after dispatch) 

£3.70   1st Class (Signed) up to 2kg  (delivery 1-3 days after dispatch)

Products are usually dispatched the following working day.

These rates apply to UK delivery only.

Small goods (up to 2kg) are sent via Royal Mail and a courier service is used for larger orders.

We currently only ship within the UK. Please contact us  for shipping outside of the UK.

Returns Policy

Ella & Duck Limited strives to provide exceptional quality products and service that we feel our
customers deserve. If you are not 100% happy with your purchase, then we offer the
following terms and conditions for your return.

If your item has been lost or damaged in transit, has arrived faulty, or is incorrect, then please
contact us via e-mail (info@ellaandduck.co.uk) as soon as possible. Please
give as much detail as possible in the e-mail.

We will contact you via e-mail to resolve the issue.

The defective items should be returned directly to Ella & Duck Limited within 30 days. We suggest the
use of a tracked / signed for service that has adequate insurance to cover the cost of the item.

Any costs incurred in returning items will be reimbursed. If a replacement item is not available,
you will be offered a store credit or a full refund.

If you simply decide you want to return the item to us within 30 days of receipt, please notify us via e-mail (info@ellaandduck.co.uk) as soon as possible.

The item must be returned within 14 days, unopened and in its original packaging.
We recommend that you use a tracked / signed for service, with a reputable courier.  We recommend
adequate insurance to cover the value of the returned item/s. Return postage costs will not be
reimbursed.